Privacy Policy

1. Introduction

At Paravel, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services. We operate in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and international data protection standards.

By using our services or providing us with your personal data, you consent to the collection and use of your information as described in this policy. If you have questions about our privacy practices, please contact us at [email protected].

2. Data We Collect

We collect the following types of personal data:

Information You Provide

• Contact information (name, email address, phone number)
• Company name and role
• Communication content when you contact us
• Project-related information shared during discovery and development

Information Collected Automatically

• Website usage data (pages visited, time spent, referring sources)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Data

We use your personal data for the following purposes:

• Service Delivery: To provide AI integration services, conduct discovery assessments, and support implementation
• Communication: To respond to inquiries, provide updates, and share relevant information
• Analytics: To understand how visitors use our website and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To maintain records, process payments, and manage our relationship with you

We process your data based on legitimate business interests, contractual necessity, your consent, or legal obligations.

4. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

• Service Providers: Technology vendors who assist with website hosting, analytics, and communications (Google Analytics, email service providers)
• Professional Advisors: Legal, financial, or other professional consultants when necessary
• Legal Requirements: Government authorities when required by law or to protect our rights

All third parties are contractually required to maintain confidentiality and use your data only for specified purposes.

5. Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Secure backup and recovery procedures
• Staff training on data protection and privacy

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Client Data: For the duration of our relationship and up to 7 years after for legal and accounting purposes
• Inquiry Data: Up to 2 years from last contact
• Website Analytics: Up to 26 months
• Marketing Communications: Until you withdraw consent

When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Under Singapore's PDPA and other applicable laws, you have the following rights:

• Access: Request copies of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of Consent: Withdraw consent for data processing where consent is the legal basis
• Data Portability: Request your data in a structured, commonly used format
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. For detailed information about our use of cookies, please see our Cookie Policy.

9. Children's Privacy

Our services are intended for business use and not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

10. International Data Transfers

Your data is primarily stored in Singapore. If we transfer data outside Singapore, we ensure appropriate safeguards are in place to protect your information in accordance with PDPA requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commission of Singapore.